Status and Details

This page provides information about this version of this document, including:

Its status (whether it is current, historic, or comes into effect in the future);
Approval, effective (implementation), and expiry dates;
Relevant staff and their contact details; and
A summary of changes from the previous version.

Complaints Policy - Students

Show Field Notes

Status	Current	Indicates if this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historic).
Effective Date	12th May 2025	This is the date on which this version of the document came into effect.
Review Date	12th May 2028	The next review of this document is scheduled to commence on this date.
Approval Authority	Vice-Chancellor	The noted authority approved this is version of the document.
Approval Date	12th May 2025	This is the date on which this version of the document was approved by the authorised authority.
Expiry Date	Not Applicable	This is the date on which this version expires. It may still apply, conditionally, after this date.
Implementation Officer	Drew Harper Manager Student Policy and Complaints	This is the officer generally responsible for day to day administrative matters.
Responsible Executive	Fiona Coulson Provost	This is the senior officer with responsibility for the document.
Enquiries Contact	Drew Harper Manager Student Policy and Complaints	General enquiries should be directed to the officer/area listed.

Summary of Changes from Previous Version

This policy has undergone a scheduled review. A complexity matrix to guide resolution timeframes has been added and a Continuous Improvement Register is being developed to document systemic issues identified through complaints and appeals.

Clauses Amended:Policy: 8, 42